Privacy Policy

Information we handle

The information handled by an online casino can vary according to how you use the website and which services you access. Sportaza Casino generally handles information provided by you, information created when you use an account, and technical information collected when you visit the website. Only information relevant to operating, supporting and protecting the service should be requested or used for an appropriate purpose.

Account and contact details

This may include your name, date of birth, residential details, country of residence, username, password details, telephone details and email address. It may also include information you provide when you contact customer support, respond to a request, submit feedback or update your account. Account information helps the website create and administer your player account, communicate with you, provide support and maintain accurate records.

Identity and verification information

To help confirm identity, age, location or account ownership, the site may request verification information and documents. These may include an identity document, proof of address, information about the source or ownership of funds, or other details needed for security and compliance checks. Verification information may be reviewed to prevent impersonation, account misuse, fraud, money laundering and other unlawful activity. You should only provide documents through the approved account or support process.

Payment and transaction records

The site may handle records relating to deposits, withdrawals, wagers, gaming activity, account balances, payment methods, transaction outcomes and related checks. Payment information may be processed through payment providers, and the site may receive confirmation or limited payment details rather than complete card information. These records help process transactions, investigate disputes, identify unusual activity, provide account statements and meet record-keeping obligations.

Device, usage and cookie data

When you use the website, technical information may be recorded, such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, login events, referring pages and dates or times of activity. Cookie and similar technologies may remember preferences, support security, keep parts of the website working and help understand how the website is used.

Why information is used

Personal information is used only for purposes connected with providing, securing and improving the online casino service, or for other purposes explained at the time information is collected. Depending on the circumstances, information may be used to:

• Create, maintain and administer your account.
• Confirm your identity, age, location and eligibility to use relevant services.
• Process deposits, withdrawals and other account transactions.
• Monitor gaming and payment activity for security, anti-fraud and responsible service checks.
• Detect, prevent and investigate suspected fraud, unauthorised access, cheating, abuse or other unlawful conduct.
• Provide customer support, respond to questions and resolve account or transaction issues.
• Send service messages about your account, security, transactions, policy updates or important operational matters.
• Send promotional communications where you have provided the required consent or where applicable rules otherwise permit them.
• Maintain website functionality, analyse performance and improve the user experience.
• Meet legal, regulatory, tax, accounting, dispute-resolution and other record-keeping obligations.
• Protect the rights, property, safety and systems of Sportaza Casino, its players and relevant service providers.

Information may be combined from different interactions with the website where this is reasonably necessary for account administration, security, verification or support. For example, account activity may be compared with transaction information to confirm that a request is genuine and to identify activity that requires further review. Automated tools may assist with security, risk or technical checks, but additional review may be carried out where appropriate.

Sharing information

Information may be shared with carefully selected service providers that help operate the website and its services. These providers may support hosting, technology, payments, identity verification, fraud prevention, customer support, communications, analytics, security or professional services. They should receive information only when it is needed for their role and should handle it in accordance with applicable privacy and security requirements.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid request from an authorised body, protect users or systems, investigate suspected unlawful activity, enforce applicable terms, or manage a dispute. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate protections. Information may be processed in Australia or another country by service providers supporting the website. Appropriate steps should be taken to protect information when it is handled across borders.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies stored on a device when a website is visited. Some cookies are needed for basic functions, including login sessions, security, navigation and account features. Other cookies may help remember preferences, measure website performance or understand which pages and features are useful. Depending on the website settings and your choices, cookies may also support relevant communications or advertising measurement.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all cookies, or receive a notice before a cookie is saved. Blocking necessary cookies can affect login, security checks and other website functions, so some features may not work as intended. Cookie settings do not necessarily remove information already held in an account or transaction record.

Security

Reasonable technical, administrative and organisational measures should be used to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. These measures may include access controls, secure connections, monitoring, authentication procedures, staff training and limits on who can view information. No website, transmission or storage system can be guaranteed to be completely secure. You should use a strong, unique password, keep login details private and contact support if you believe your account has been accessed without permission.

Retention

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, service improvement and record management. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer needed, it should be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy choices and rights

You can ask for information about how your personal information is handled and may have rights to access, correct or request deletion of information, subject to applicable requirements and reasonable identity checks. You may also ask for inaccurate or incomplete information to be updated, question a decision about your request, or raise a concern about the way information has been handled.

How to make a request

For privacy questions or data requests, email support@sportazacasino.best. Please clearly describe your request and include enough information to help identify the relevant account. For your protection, additional details may be requested to verify your identity before information is provided, changed or removed. Do not send unnecessary payment details, passwords or sensitive documents in an ordinary email. You may be directed to a safer process where verification documents are required.

• Access: request a copy or general description of personal information held about you, subject to applicable exceptions.
• Correction: ask for inaccurate, out-of-date or incomplete account information to be corrected.
• Deletion: request deletion of personal information where it is no longer needed or where applicable requirements provide that right. Deletion may not be possible for records that must be retained.
• Marketing consent: withdraw consent to promotional marketing at any time by contacting support@sportazacasino.best. You may still receive essential service, security or account messages.
• Privacy concerns: contact support@sportazacasino.best if you believe your information has been handled incorrectly or if you need clarification about this policy.

A request may be refused, limited or delayed where this is permitted or required, including where responding could affect the rights of another person, compromise security, interfere with fraud prevention, prejudice an investigation, or conflict with a legal record-keeping obligation. If a request cannot be completed in full, an explanation should be provided where it is appropriate and lawful to do so.

Marketing preferences

Promotional messages should be sent in line with the choices and permissions available to you. You can withdraw consent to marketing by emailing support@sportazacasino.best. Allow reasonable time for the request to be applied across communication systems. Withdrawing marketing consent does not close your account and does not affect messages that are necessary to provide the service, confirm transactions, protect your account or communicate important policy changes.

Policy updates

This Privacy Policy may be updated when website features, service providers, information practices or applicable requirements change. The current version will be made available on the website. Players should review the policy from time to time, particularly before providing new information or continuing to use features after an update. Where an update is significant, an appropriate notice may be provided through the website or an account communication.